Coventry GP

We suggest that you talk to one of our reception staff straight away so they can try to resolve your concerns there and then. Be assured that our staff are fully trained in this area and will take your concerns seriously and in confidence.

If you feel unable to discuss your concern with the reception staff, you may wish to speak to, or make an appointment to see the Practice Manager or the GP concerned.

We hope that you are satisfied and feel reassured, following the discussion with our staff.

If you are not feel satisfied with the outsome of the discussion, you may wish to consider making a formal complaint.

We have a Practice Complaints procedure as part of a NHS system for dealing with complaints.

Your complaint should be made in writing , to the Practice Manager within the following timescales.

Within six months of the event or

within six months of you realising that you should have complained but no longer than 12 months after the event itself.

We shall acknowledge your complaint within 10 working days and aim to have looked into your complaint within 28 days. We shall then be able to offer you a full, written explanation.

When we look into your complaint, we will:

Find out what happened and what went wrong.

Make it possible for you to discuss the problem with those concerned, if you would like this.

Identify what we can do to make sure the problem doesnt happen again.

If you are unhappy with the result of our investigation, you should contact the Complaints Manager at Coventry Primary Care Trust. You should do this within four weeks of our letter of explanation. before agreeing to look at your complaint, you will be asked to explain, in writing, why you are not happy with the outcome of our investigation.