Out of Hours & Home Visits

The doctors do carry out home visits for patients who are housebound/ fail and elderly who are more vulnerable. We ask you to call before 10.30am to arrange this so that we can assess the need for a visit the same day. However, this is at the doctor’s discretion and they may wish to assess your situation over the telephone and advise you appropriately. It is always better for the doctor assess you in the surgery, where your full medical records and diagnostic equipment are available, which leads to a better service to yourself.

Please call the number below relating to the surgery you are registered with.

To request a home visit, please call:

JUBILEE HEALTH CENTRE 024 76596060

BROAD STREET SURGERY 024 76682486

  • Call the surgery on the number above before 10.30am to arrange.
  • Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
  • Ensure the surgery has up to date details of your address and telephone number.

Home visits are not emergency services and it should not be a regular occurrence that a visit is requested the same day

Out of Hours

Outside normal surgery hours you should phone 111 for medical advice and the out-of-hours doctor service.

The out-of-hours period is from 6.30pm to 8.00am on weekdays and all day at weekends and on bank holidays.

If you are confronted by a serious medical problem such as severe chest pain or heavy bleeding call an ambulance on 999.

NHS 111

you need medical help fast but it's not a 999 emergency

  • you think you need to go to A&E or need another NHS urgent care service

  • you don't know who to call or you don't have a GP to call

  • you need health information or reassurance about what to do next

For advice on medication, you can visit or phone your local pharmacist.